Check on arrival
Please inspect the item when it arrives and message Ate Ainie on Facebook Messenger if there is a concern.
Returns
A calm, clear process for order concerns.
ATE AINIE return and exchange guidance for premium hijabs, color concerns and order support.
Color differences
Small color shifts may happen because of lighting, phone screens and fabric sheen.
Exchange support
Eligible exchange requests are handled through Facebook Messenger so the correct color and item can be confirmed.
Hygiene note
For hygiene, worn or washed hijabs cannot be returned unless there is a confirmed product issue.